Product Engineering, Digital & Business Transformation

Accelerating Digital Transformation

In an era where digital transformation is key to staying competitive, businesses face the challenge of navigating a constantly evolving technology landscape. Legacy applications can quickly become outdated, and without modernization, companies risk falling behind in a rapidly advancing digital economy.

At Anna Consultancy LLC, we are dedicated to guiding businesses through seamless digital transformation by upgrading legacy applications, products, and platforms to match today’s business demands. With decades of experience across industries and company sizes, including digital-native enterprises and small to large organizations, we help clients adopt innovative technologies to enhance time-to-market, optimize infrastructure usage, and improve overall business agility.

Our end-to-end product engineering and application modernization services empower businesses to future-proof their technology stacks, allowing them to innovate quickly and meet the demands of a competitive digital landscape. Whether you are looking to migrate to the cloud, modernize your infrastructure, or launch new products, our team provides expert guidance and hands-on support at every stage.

Product Engineering Application Platform Modernization

Our Core Services

Product Engineering Services for Digital Transformation

Our Product Engineering services are designed to help businesses innovate and transform digitally, covering every phase of the product lifecycle:

  • Conceptualization: Defining and validating the product vision to ensure alignment with business goals and digital strategies.
  • Design: Crafting intuitive and scalable designs, leveraging the latest technologies and UX principles.
  • Development: Building cutting-edge products that align with modern business needs, utilizing the latest frameworks and tools.
  • Testing: Rigorous testing to ensure high-performance, security, and compliance in today’s fast-paced digital world.
  • Deployment: Seamless product launches with minimal disruption, ensuring a smooth transition for end users.
  • Maintenance & Continuous Improvement: Ongoing support to optimize product performance and rapidly adapt to changing market conditions.

Application Modernization: A Core Pillar of Digital Transformation

Legacy applications can inhibit growth, increase costs, and create security vulnerabilities. Our Application Modernization services help businesses evolve by transforming outdated systems to enable digital-first capabilities:

  • Re-architecting: Modernizing legacy architectures to embrace microservices and cloud-native platforms, providing greater agility and scalability.
  • Re-platforming: Migrating applications to modern infrastructures, including cloud solutions, to unlock cost savings and improve operational efficiency.
  • Refactoring: Optimizing the underlying code to ensure applications perform optimally, are easier to maintain, and can support future enhancements.
  • Benefits: Modernizing applications leads to improved productivity, enhanced security, greater operational efficiency, and reduced long-term costs.

Case Studies

Case Study #1

Architectural and Digital Transformation with Full Data Migration for a Leading US Ticketing Platform (In Progress)

Challenge:

A leading US ticketing platform struggled with an unresponsive and unscalable legacy platform that was expensive to maintain and plagued by frequent outages, impacting both customer satisfaction and operational efficiency.

Key Results (Expected):

  • Legacy System Decommissioning: Seamlessly decommissioned outdated systems and migrated essential data to a new domain-oriented platform.
  • Digital Transformation: Full digital transformation utilizing a modern domain service layer.
  • Improved Stability: Achieved 99.95% uptime with enhanced platform stability and usability for both internal and customer-facing applications.
  • Cost and Efficiency Gains: Reduced operational costs by over 60% and decreased transaction times, boosting overall performance.
  • Faster Time-to-Market: Improved time-to-market for new features by 40%.

Solution

  • Comprehensive Review & Roadmap: Conducted a full audit of the existing system and created a transition roadmap for board approval.
  • Domain-Oriented Microservice Architecture: Replaced legacy systems with a domain-based microservices architecture.
  • Data Migration: Successfully migrated critical data to the new platform without service interruptions.
  • Service Redesign: Redesigned internal and customer-facing websites to improve the user experience.
  • Platform Transformation: Modernized transaction processing through a new domain-based microservices core.

Development of Microservices: Introduced a suite of microservices to transform operations and support enhanced digital capabilities.

Case Study #2

Strategic Design and Transformation for a Global Life, Pension, and Investment Firm

Challenge:

A major global life, pension, and investment firm was facing operational disruptions due to a failing legacy platform, causing reputational damage and financial losses.

Key Results:

  • Platform Migration: Successfully migrated to a new platform with 99.99% uptime.
  • Cost Savings: Achieved a 50% reduction in operational costs and transaction times.
  • Improved Agility: Accelerated production timelines for new functionalities, driving business growth.
  • Customer Satisfaction: Boosted Net Promoter Scores (NPS), leading to increased customer satisfaction.
  • Business Growth: Realized a 12% increase in policy net inflows and investment values.

Solution

  • New Domain Architecture: Implemented a new domain architecture to replace legacy systems.
  • Data Migration: Successfully migrated legacy data to the new platform.
  • Service Redesign: Redesigned client services and customer/partner-facing websites for enhanced functionality.
  • Core Platform Transformation: Transitioned to a modern platform for life, pension, and investment processing.
  • Microservices Development: Developed new microservices to enable the integration of digital transformation across the business.
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Case Study #3

Legacy Migration and Digital Transformation for an International Wealth Management Firm

Challenge:

A major international wealth management firm was operating on an outdated mainframe, with limited online functionality and high reliance on manual processes, which negatively affected efficiency and customer experience.

Key Results:

  • Digital Transformation: Delivered fully functional, transformed websites for advisors and customers.
  • Improved Stability: Enhanced stability and usability across systems, ensuring better customer experience.
  • Operational Efficiency: Eliminated manual data entry processes, streamlining operations.
  • Legacy Decommissioning: Decommissioned legacy systems and completed successful data migration.

Solution

  • RFP for New Service Provider: Conducted a Request for Proposal (RFP) to select a new back-office service provider.
  • Customization of Applications: Customized third-party applications to meet the client’s unique business needs.
  • Full Data Migration: Executed full data migration from the mainframe to the new platform.

Digital Transformation: Leveraged the new service layer to transform digital offerings, improving efficiency.

Case Study #4

Product Architecture and Automated File Transfers for a National Retail Insurance Firm

Challenge:

A large national retail insurance firm experienced delays in getting new features through the change process and struggled with manual file-based processes that hindered operational efficiency.

Key Results:

  • Accelerated Time-to-Market: Improved time-to-market by 25%.
  • Operational Efficiency: Eliminated manual file transfers through automation.

Solution

  • Product-Aligned Architecture: Implemented a product-aligned architecture to streamline development and change processes.
  • Managed File Transfers (MFT): Introduced Managed File Transfers (MFT) to automate and secure the movement of files across departments, eliminating inefficiencies.

Case Study #5

eTeleHealth App Modernization

Client Overview:

A Philippines-based healthcare company, the only Health Maintenance Organization (HMO) founded and managed by doctors, offering healthcare services for individuals and organizations.

Business Challenge:

  • Enhance the UI/UX of the mobile application.
  • Transition from traditional paper forms to a digital submission system.
  • Provide users with real-time visibility into appointments, test results, and billing.

Key Outcomes:

The revamped eTeleHealth app now provides a comprehensive, user-friendly platform for managing all healthcare needs—from appointments to benefits—enhancing customer satisfaction and operational efficiency.

Solution

We modernized the eTeleHealth app, optimizing performance and delivering an enhanced user experience:

  • Performance Boost: Implemented advanced methodologies for faster and more cost-effective app operations.
  • Digital Transformation: Seamlessly migrated legacy systems to modern technologies, ensuring a user-friendly interface.
  • User Data Verification: Streamlined data verification processes for smoother interactions.
  • Health Plan Management & Dependent Registration: Simplified health plan management and dependent registration within the app.
  • QR Code Access: Enabled QR code generation for fast and secure check-ins.
  • Streamlined Scheduling: Integrated lab test approvals and easy appointment bookings.
  • Transparency & Reimbursements: Enabled clear tracking of healthcare utilization and reimbursements.

Case Study #6

Bouffage – Restaurant Application

Client Overview:

A chain of restaurants across various city locations, linked with major delivery platforms like Swiggy and Zomato, offering cloud kitchens, home delivery, and a multi-stall food court concept.

Business Challenge:

  • Lack of an effective kitchen management system.
  • Inability to manage large customer volumes efficiently.
  • Poor tracking of orders and inventory.
  • Dependency on manual processes for reservations and payments.

Key Outcomes:

The Bouffage App transformed the restaurant’s operations, improving workflow efficiency, enhancing customer experience, and reducing reliance on manual processes. It has also strengthened hygiene practices with a contactless menu system.

Solution

We developed the Bouffage App, a complete solution to optimize restaurant operations and elevate the customer dining experience:

  • Swift Reservations: Seamlessly book tables with instant confirmations.
  • Streamlined Dining Process: Digital reservation confirmations and easy payment options, including UPI or Cash On Delivery.
  • Group Payment Feature: Simplified group payments without discrepancies.
  • Smart Recommendations: Personalized dish suggestions based on dining history.
  • Efficient Management: Real-time reservation and kitchen order management, reducing delays.
  • Operational Efficiency: Centralized tracking of inventory, seating, and billing, all in one app.

Case Study #7

Claims and Reimbursement Portal

Project Overview:

We developed a comprehensive Claims and Reimbursements Portal, designed to streamline the process and eliminate inefficiencies.

Challenges:

  • Manual Data Entry Errors: Frequent inaccuracies due to manual processing.
  • Lack of Real-Time Tracking: No centralized system to monitor claim statuses.
  • Inefficient Communication: Fragmented communication between stakeholders caused delays.
  • Data Security Concerns: Sensitive data was stored in insecure formats, raising compliance issues.
  • Lack of Analytics: No tools to generate insights for process optimization.

Key Outcomes:

The Claims and Reimbursement Portal improved accuracy, enhanced data security, and provided real-time tracking, leading to greater efficiency and transparency in the claims process.

Solution

  • Digital Forms: User-friendly forms to minimize errors and improve accuracy.
  • Real-Time Tracking Dashboard: Dynamic updates for transparency and improved user satisfaction.
  • Integrated Communication: In-built messaging for seamless communication between stakeholders.
  • Enhanced Security: Data encryption and role-based access control for compliance.
  • Remote Accessibility: Compatible with multiple devices for easy access anytime.
  • Analytics & Reporting: Insightful reports on claims trends and processing times.
  • Export Functionality: Data export options for flexible use and reporting.

Case Study #8

Healthcare Virtual Assistant

Client Overview:

A large healthcare provider facing challenges with long wait times for appointment scheduling and patient information inquiries.

Business Requirements:

The client required a virtual assistant to manage appointment scheduling, provide medical information, and handle patient inquiries efficiently.

Key Results:

  • 30% decrease in call center workload.
  • 35% increase in patient engagement.
  • 25% improvement in overall operational efficiency.
  • 40% reduction in appointment scheduling times.

Solution

We deployed a virtual assistant integrated with the hospital’s EHR system, powered by machine learning to improve response accuracy over time.

Case Study #9

E-commerce AI Chatbot

Client Overview:

A leading online retailer looking to enhance product recommendations and address common customer inquiries.

Business Requirements:

The client needed an AI-driven chatbot to assist customers with product searches, recommendations, and general inquiries.

Key Results:

  • 20% increase in average order value.
  • 25% reduction in cart abandonment rates.
  • 30% improvement in customer satisfaction.
  • 15% increase in sales.

Solution

We developed a chatbot integrated with the retailer’s product database, offering real-time recommendations and customer support.

Case Study #10

Cloud ERP Migration for Fortune 500 Insurance Company

Client Overview:

A Fortune 500 insurance company looking to modernize their legacy ERP system and reduce maintenance costs.

Business Challenge:

The existing ERP system was costly to maintain and upgrade. The company wanted to migrate to a modern cloud-based ERP system while retaining best practices, master data, and transaction history.

Key Results:

  • Migrated data and processes to a modern Cloud ERP.
  • Reduced maintenance costs for servers, backups, and disaster recovery.
  • Improved real-time reporting and decision-making capabilities.
  • Seamless integration with third-party systems using RESTful services.
  • Streamlined business processes and adopted industry best practices.
  • Custom applications rebuilt using VBCS and integrated with Oracle Fusion ERP.

Solution

We transitioned the client to a cloud-based ERP platform with Financials, Supply Chain, and HCM Modules, ensuring seamless integration with third-party systems using Oracle Integration Cloud (OIC) and VBCS. Custom applications were rebuilt for the cloud.

Case Study #11

Cloud ERP Migration for Fortune 500 Company

Client Overview:

A Fortune 500 company seeking to migrate from Oracle EBS to a modern cloud-based Oracle ERP platform to streamline processes and improve functionality.

Business Challenge:

The client wanted to leverage enhanced functionality in Oracle ERP Cloud while addressing significant service outages and increasing productivity.

Key Results:

  • Migrated all data and processes to the cloud, reducing IT maintenance.
  • Improved productivity and reduced time for key finance processes.
  • Enhanced real-time decision-making through better reporting and dashboards.
  • Seamless third-party system integration using OIC.
  • Adoption of best practices and streamlined business processes.

Solution

We facilitated the transition to the Oracle ERP Cloud platform, including Financials and Supply Chain Modules, and rebuilt custom applications using VBCS. Seamless integration with third-party systems was enabled through OIC.