Professional Services
Driving Operational Excellence, Agility, and Risk Mitigation for Sustainable Success
At Anna Consultancy LLC, we understand the pressure businesses face to optimize costs, streamline operations, and mitigate risks in today’s fast-paced and competitive environment. Our services are designed to help you reduce operational costs without sacrificing quality, increase agility through smarter operating models, and safeguard your business from risks through robust governance frameworks. We provide the expertise and insights you need to not only survive but thrive in this evolving landscape.
By partnering with us, you’ll gain more than just operational improvements—you’ll set the foundation for sustainable success and a competitive edge in your industry.
Services We Offer:
Case Studies
Case Study #1
Digital Transformation, Outsourcing, and Operating Model Redesign for a Global Professional Services Firm
Objective: Introduce a new operating model to deliver IT services more efficiently by leveraging outsourcing, aligning technology with business needs, and driving cost savings.
Client: Global Professional Services Firm
Results:
- £17 million annual cost savings through outsourcing and streamlined operations.
- Faster IT service delivery with a combination of in-house and outsourced resources.
- Ongoing compliance with cybersecurity and sustainability goals, enhanced by external support.
Solution
Anna Consultancy designed a new operating model to enhance agility and efficiency, introducing outsourced services for non-core operations while maintaining core capabilities in-house. The program also integrated AI, automation, cloud, and outsourcing strategies for operational flexibility.
Case Study #2
Digital Transformation and Operating Model Redesign for a Global Professional Services Firm
Objective: Introduce a new operating model to deliver IT services more efficiently, aligning technology with business needs and driving cost savings.
Client: Global Professional Services Firm
Results:
- £17 million annual cost savings.
- Faster IT service delivery and improved flexibility.
- Ongoing compliance with cybersecurity and sustainability goals.
Solution
Anna Consultancy designed a new operating model to enhance agility and efficiency, introduced cross-functional teams, and implemented AI, automation, and cloud solutions. The program also integrated sustainability and cybersecurity initiatives.
Case Study #3
Target Operating Model Design and Outsourcing for a Digital Services Provider
Objective: Transition a traditional IT organization into a product-centric target operating model (TOM) while optimizing resources through selective outsourcing.
Client: Digital Services Provider
Results:
- Increased agility and reduced bottlenecks through a hybrid in-house and outsourced model.
- Cross-functional teams empowered to scale effectively with strategic outsourcing.
- Faster, more efficient decision-making processes.
Solution
Anna Consultancy conducted an in-depth analysis of the client’s existing structure and designed a product-centric TOM that integrated key outsourced services to reduce handoffs and increase efficiency. Outsourced functions were clearly defined to align with internal operations.
Case Study #4
Global IT Outsourcing and Operating Model Transformation for an International Logistics Company
Objective: Manage the transition of outsourced IT services across 90 countries while implementing a new retained organization operating model.
Client: International Logistics Company
Results:
- Improved service delivery and cost optimization through outsourcing.
- Effective governance of outsourced services via a retained organization model.
- Secured board approval for continued IT transformation and outsourcing.
Solution
Anna Consultancy led the successful transition of outsourced services, coordinating internal and external teams. A Service Integration and Management (SIAM) framework was established to govern the outsourced functions and ensure alignment with business continuity plans.
Case Study #5
Technology Gap Analysis, Outsourcing, and Operating Model Roadmap for a Sports Organization in the Financial Sector
Objective: Identify technology landscape shortfalls and develop a roadmap for scaling digital solutions with an outsourcing strategy for non-core functions.
Client: Sports Organization in the Financial Sector
Results:
- Scalable technology roadmap integrating outsourced and in-house solutions.
- Identified and mitigated critical security and compliance risks, supported by external partners.
- Improved IT strategy aligned with business goals and supported by outsourcing for efficiency.
Solution
Anna Consultancy conducted a gap analysis across the client’s IT strategy, platform, and service delivery, identifying opportunities to outsource non-core functions while strengthening internal capabilities. A clear roadmap was developed to manage security, governance, and compliance risks, supported by outsourced expertise.
Case Study #6
Target Operating Model Design for a Digital Services Provider
Objective: Transition a traditional IT organization into a product-centric target operating model (TOM), enhancing agility, efficiency, and decision-making.
Client: Digital Services Provider
Results:
- Increased agility and reduced bottlenecks.
- Cross-functional teams empowered to scale effectively.
- Faster, more efficient decision-making processes.
Solution
Anna Consultancy conducted an in-depth analysis of the client’s existing structure and designed a new product-centric TOM to reduce handoffs and foster cross-functional collaboration. A phased transition plan was developed for seamless adoption.
Case Study #7
Global IT Outsourcing and Operating Model Transformation for an International Logistics Company
Objective: Manage the transition of outsourced IT services across 90 countries and implement a new retained organization operating model.
Client: International Logistics Company
Results:
- Improved service delivery and cost optimization.
- Effective governance of outsourced services.
- Secured board approval for continued IT transformation.
Solution
Anna Consultancy led the successful outsourcing transition and developed a retained organization model to govern outsourced services, embedding a Service Integration and Management (SIAM) process for cohesion.
Case Study #8
Technology Gap Analysis and Operating Model Roadmap for a Sports Organization in the Financial Sector
Objective: Identify technology landscape shortfalls and develop a roadmap for scaling digital solutions for financial clients.
Client: Sports Organization in the Financial Sector
Results:
- Scalable technology roadmap enabling digital growth.
- Identified and mitigated critical security and compliance risks.
- Improved IT strategy aligned with business goals.
Solution
Anna Consultancy conducted a comprehensive gap analysis across the client’s IT strategy, platform, and service delivery, providing a clear roadmap to address security and compliance risks.
Case Study #9
Project Assurance for Business Integration
Client: A Leading Parking Management Company
Challenge: The client needed to integrate a newly acquired business across multiple functions, including HR, Sales, IT, Finance, and Fleet, while maintaining quality, cost, and delivery standards.
Results:
- Integration delivered on time and within budget.
- Clear governance and reporting structures established for ongoing operations.
Solution
Anna Consultancy provided project assurance by establishing governance, reporting frameworks, and regular cadence meetings. This ensured a smooth and efficient integration across all departments.
Case Study #10
Infra Migration Lift & Shift
Customer Requirements:
The customer, on an on-prem Linux server, seeks to migrate to the cloud for better performance and optimized resource management. They need to assess their infrastructure, select the right cloud platform (GCP), and determine services to improve efficiency. The migration should include a lift-and-shift approach for quick transition, while considering re-architecting for cloud-native optimization, with a potential hybrid model if needed.
Business Requirement:
The customer seeks to migrate from their on-prem Linux server to the cloud for improved performance and resource optimization. They require a cloud provider (GCP) that fits their needs, with a focus on quick migration through lift-and-shift, and potential re-architecting for better efficiency.
Post-migration, they expect automated scaling, security, and compliance, along with reliable backup and recovery. Continuous monitoring and cost management are essential to ensure optimal resource usage and long-term operational efficiency.
Solution
Covers migrate the on-prem Linux server to Google Cloud Platform using a lift-and-shift approach, optimizing resources with auto-scaling, containerization, and right-sizing.
Assess Infrastructure: Review current on-prem setup and resource usage for migration readiness.
GCP: Choose Google Cloud Platform for scalability and optimization.
Lift-and-Shift: Quickly migrate with minimal changes, exploring cloud-native services where needed.
Right-Size Resources: Optimize performance by selecting appropriate GCP instances.
Enable Auto-Scaling: Adjust resources dynamically based on demand.
Containerization: Use Docker and Kubernetes with Google Kubernetes Engine (GKE).
Security and Compliance: Implement GCP’s IAM, encryption, and compliance tools.
Backup & Recovery: Set up backups and disaster recovery using Google Cloud Storage.
Cost Management: Utilize GCP’s tools to monitor and optimize cloud expenses.
Post-Migration Monitoring: Continuously track performance with GCP’s monitoring tools.
Case Study #11
Driving Gender Diversity in Technology Hiring
Client: Global Professional Services Firm
Challenge: The client faced a significant gender gap in their technology division, particularly in graduate recruitment and experienced hires, with women representing only 35% of their technology graduate hires and 26% of experienced technology consulting professionals.
Results:
- The proportion of women in technology graduate roles increased from 35% to 56% over five years.
- Female representation among experienced technology consulting professionals rose from 26% to 46%.
- The programme won over 15 major industry awards and gained extensive media coverage, amplifying the message of inclusivity and diversity within the tech industry.
Solution
Our team was engaged to lead a transformation programme designed to address unconscious bias and foster diversity and inclusion in recruitment. We implemented a comprehensive overhaul of the vacancy-to-onboarding process, creating a level playing field and removing barriers that had disproportionately affected female candidates.
Case Study #12
Mentorship Programme to Reduce Attrition and Boost Promotions
Client: Global Technology Consulting Firm
Challenge: The client struggled with high female attrition rates and a lack of gender diversity in senior technology roles. Women in technology were leaving the company at a higher rate, and promotion rates for women lagged behind their male counterparts.
Results:
- Female attrition in the technology division was reduced by 13%.
- The rate of female promotions increased by 32%, creating more pathways to leadership for women.
- The programme’s success inspired the client to adopt the framework globally, significantly impacting their diversity and inclusion goals across multiple markets.
Solution
We designed and implemented a mentorship programme that provided targeted support to women in the technology division. The initiative focused on professional development, networking opportunities, and one-on-one mentorship with senior leaders. This programme not only empowered women but also set clear diversity and inclusion objectives through DE&I KPIs and scorecards.
Case Study #13
Strategic Mentoring Initiative for Technology Talent
Client: Major UK Financial Services Organisation
Challenge: The client sought to develop and retain their technology talent by implementing a mentoring initiative that aligned with both organisational objectives and the specific needs of their technology team. They required a best-in-class mentoring framework that would foster professional growth and support diversity within their tech workforce.
Results:
- High engagement rates from participants, with over 85% of mentees reporting increased job satisfaction and professional development.
- A marked increase in retention rates within the technology team, reducing turnover by a significant percentage.
- Improved diversity within the talent pipeline, as the initiative helped to identify and promote underrepresented talent within the tech division.
Solution
We collaborated closely with the client to design and implement a mentoring programme, taking a strategic and data-driven approach to ensure senior leadership buy-in and alignment with company-wide goals. A tailored framework was developed to address the unique challenges and objectives of their technology team.
Key elements of the initiative included:
- A pilot programme launched across the technology talent group, engaging over 100 mentees and gathering anonymous feedback to refine and enhance future initiatives.
- The establishment of a monthly newsletter and a ‘train-the-trainer’ programme to ensure sustainability and continuous improvement of the mentoring culture.
- Comprehensive cultural training for both mentors and mentees to ensure alignment with the organisation’s values and promote effective communication and growth.
Case Study #14
Recruitment Process Overhaul to Enhance Diversity
Client: Leading UK Financial Institution
Challenge: The client faced challenges with gender diversity in their technology recruitment process, with low female representation in applications and a lower-than-expected offer-to-acceptance rate. They sought to remove unconscious bias from the recruitment process and create a more inclusive hiring framework.
Results:
- Applications from female candidates increased from 26% to 36%.
- Offers-to-acceptance rates improved significantly, rising from 26% to 42%.
- Feedback from candidates indicated a more positive experience, with a greater sense of fairness and inclusivity throughout the process.
Solution
We worked closely with the client to overhaul their recruitment process, ensuring that it fostered diversity and inclusivity from vacancy to onboarding. Key changes included:
- Removing unconscious bias by implementing diverse interview panels and removing gender identifiers from application forms.
- Replacing traditional telephone interviews with more inclusive formats, and introducing informal coffee chats with peers prior to candidates accepting offers, to create a more welcoming environment.
- Ensuring every stage of the process, from job description to onboarding, was optimised for inclusivity and aligned with the company’s diversity objectives.
Case Study #15
Establishing UK HR Processes and HRIS Selection for a US-Based Company
Client: US Ticketing Company Expanding into the UK
Challenge: The client, a US-based ticketing company, was expanding its operations into the UK and needed to establish HR processes compliant with UK law. They also required the selection of a Human Resource Information System (HRIS) to streamline HR operations and manage compliance with local employment regulations. However, expansion plans were later paused, delaying full implementation.
Results:
- Successfully established compliant UK HR processes, providing a solid foundation for future growth.
- Selected an HRIS solution that is fully prepared for implementation when the company resumes its expansion into the UK.
- The groundwork laid ensures a streamlined process, enabling efficient HR operations and compliance as soon as the company is ready to scale.
Solution
We collaborated with the client to design and establish HR processes tailored to the UK’s legal landscape. Our approach included:
- Developing a comprehensive UK HR framework to ensure compliance with UK employment law.
- Leading an RFP process involving four suppliers to select the most suitable HRIS solution to meet the company’s current and future needs, aligning it with their UK expansion strategy.
- Although the HRIS implementation was paused due to the client’s decision to delay expansion, the system is ready to be deployed when they scale operations.
Case Study #16
Empowering Future Talent through DiversITy-talent
Client: DiversITy-talent (Community Impact Initiative)
Challenge: Addressing the underrepresentation of diverse talent in business and technology careers, especially among young people from disadvantaged backgrounds, by providing skills, mentorship, and pathways into technology and business sectors.
Results:
- In the last financial year, DiversITy-talent impacted 55 young people, providing them with the skills and confidence to pursue careers in business and technology.
- Participants reported increased interest in pursuing STEM-related careers, with over 70% expressing a desire to continue learning in technology-related fields.
- KPI reports showed a positive correlation between program completion and participants’ self-confidence in employability and skills application.
Solution
Through DiversITy-talent, we implemented a 12-week design thinking program focused on equipping students with critical business and digital skills. The initiative aimed to bridge the gap between education and employability for underrepresented groups. Key elements of the program included:
- Engaging young people in hands-on workshops that fostered business acumen, digital literacy, and teamwork.
- Offering ongoing mentorship, career guidance, and access to industry networks to inspire students and provide role models from diverse backgrounds.
- Providing financial awards for participants, with a total of £2,000 awarded for tech-related assets and experiences to further their learning and development.
